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FAQ's

Where are you based? Where do you ship to?

We are based in Italy and ship to many countries worldwide including United States, United Kingdom, Canada, Australia, and many more.

How long are shipping times?

Your products will ship within three days of your order, and then take up to one/two weeks to reach your doorstep. Each product at Vanessa Selection has an estimated delivery time that you can find in the product description.

What's your return policy?

Instead of returning items, you can contact us for a full refund. Just tell us what went wrong, send along a pic, and we’ll give you your money back in full. Then, if possible, you can donate your product or recycle it.

Can I cancel my order?

Cancelations are possible if you do not receive your package within the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancelation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.

Money Back Guarantee

We know you'll love our products as much as we do. But, if for any reason your are not fully satisfied, then simply notify us, and we’ll give you a refund. You won’t be asked to ship the product back to us.

Do you offer exchanges?

We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.

Is My Payment Safe?

One of our main priorities is to protect customers from fraud activities. Shopping on Vanessa Selection is secure, all payments are protected by SSL Encryption. Learn more about SSL here.